“Around the world, 2020 was an unprecedented year for IT teams,” said Chester Wisniewski, principal research scientist, Sophos.
IT professionals played a vital role in helping organizations to keep going despite the restrictions and limitations necessitated by COVID-19.
Among other things, they enabled education institutions to move learning online, retailers to switch to online transactions, healthcare organizations to deliver digital services and care under incredibly tough circumstances, and ensured public entities could continue to provide essential services.
Much of this will have been done at high speed, with limited equipment and resources available and while facing a rising tide of cyberattacks against the network, endpoints and employees. To say things were probably pretty stressful for most IT teams is an understatement.
“However, the survey shows that in many cases these challenges have created not just more highly skilled, but more motivated IT teams, ready to embrace an ambitious future,” continues Wisniewski.
“As a growing number of countries are able to start planning for life beyond pandemic restrictions, we have an excellent opportunity to implement new IT and security policies, adopt more secure modern tools to manage employees and operations beyond the IT perimeter, build expert teams that blend in-house and out-sourced talent, and introduce security platforms that combine intelligent automation with human threat hunting expertise. There is no going back. The future may be just as unprecedented as the past.”
Here are 5 Vital Insights on IT Teams in 2020:
1. Demands on IT teams increased as technology became the key enabler for dispersed and digital organizations.
Overall IT workload (excluding security) increased for 67% of IT teams, while 74% experienced an increase in cybersecurity workload
2. 58% of IT teams overall reported an increase in the number of cyberattacks targeting their organization over the course of 2020.
3. The overall experience of 2020 enabled 84% of IT teams to build their cybersecurity skills and knowledge.
It is likely that much of this professional development will have been informal on-the-job learning, acquired as teams tackled new technology and security demands, often under intense pressure and remote from their normal place of work
4. Facing challenges together boosted team morale.
IT team morale also improved for many teams. 69% of the IT teams surveyed said team morale increased over the course of 2020.
Morale is also likely influenced by external and personal circumstances during the pandemic, such as local lockdowns, the inability to see family and other factors. Regardless, the findings suggest that a shared purpose, a sense of value and facing adversity together helped to bond and lift the spirits of IT teams
5. The experiences of 2020 have fuelled ambitions for bigger IT teams and using advanced tools such as artificial intelligence (AI) in future technology strategies.
Many organizations appear to have entered 2021 with plans to increase the size of both in-house and outsourced IT teams and to embrace the potential of advanced tools and technologies.
The survey found that 75% of IT teams anticipate an increase in in-house IT security staff by 2023, and 58% expect the number of outsourced IT security staff to grow over the same time frame.
An overwhelming majority (93%) expect AI to help deal with the growing number and complexity of attacks. This could be due in part to the fact that 40% of IT teams believe that cyberattacks are now too advanced for the in-house team to tackle on their own
The “IT Security Team: 2021 and Beyond” survey report is available in full on Sophos.com.